FQA

FQA

Frequently Asked Questions (FAQ)

Need Help?
If you have a question or need assistance, you can chat live with our Customer Service agent (if available) or email us at hi@toefit.com. We usually respond within 24–48 hours.

Pre-Purchase Questions

Do you offer international shipping?

Yes, we ship worldwide. We currently serve the U.S., Canada, UK, EU, Australia, and many more regions. If shipping to your location is unsupported, you will not be charged shipping at checkout.

Will I receive a tracking number?

Yes! Once your order is processed and shipped, you will receive an email with a tracking number. Please allow 24–72 hours for the carrier to update the tracking status.

How long will delivery take?

  • Processing time: 1–3 business days (excluding weekends & holidays)
  • Domestic shipping (within your country): 3–7 business days
  • International shipping: 7–20 business days (sometimes more depending on customs or local postal delays)

Please note: once the package leaves our warehouse, delivery timelines depend on the carrier and local postal services.

Why was my order shipped in multiple packages?

If you ordered multiple items (especially if from different product categories or warehouses), they may be shipped separately to ensure speed and safety. Each shipment will come with its own tracking number.

Can I cancel or modify an order?

We try to process orders quickly. If you want to cancel or change your order, please contact us within 12 hours of placing it. Once your order has shipped, we cannot cancel or modify it.

My tracking hasn’t updated — what should I do?

Sometimes tracking updates may lag, especially during customs or transit. Wait 1–3 business days, and if still no updates, contact us. We will help you investigate with the carrier.

How can I get a discount?

  • Sign up for our newsletter for exclusive offers and first-order discounts
  • Follow us on social media
  • Keep an eye out for seasonal promotions

I have another question not listed here.

No problem! Just contact us at hi@toefit.com, and be sure to include your order number or product link so we can assist you faster.

Returns & Exchanges

What if I receive a damaged or incorrect item?

We're sorry if that happens. Please email hi@toefit.com with clear photos of the defect or the wrong item within 48 hours of receiving your delivery. We will issue a replacement or store credit at no extra cost.

What if the size or color doesn't suit me?

  • If you received the wrong size or color due to our mistake, we’ll correct it at no cost to you.
  • If you simply ordered the wrong size or changed your mind, exchanges are at your expense: you’ll pay shipping to return, and for us to send the replacement (we might require 50% of the new item’s shipping cost).
  • Because of high shipping costs and international logistics, we may not accept returns for refunds except in special cases.

My tracking says delivered, but I never received it.

First, check with your neighbors or your local post office with the tracking number. If still missing, contact us and we’ll help file a claim with the carrier.
Note: if the address you provided was incorrect or incomplete, the risk is yours.

My package was returned to sender due to address issues.

If a parcel is undeliverable due to an invalid address or refusal, the shipping charge is non-refundable. If you still want the items, we can resend them once you pay for new shipping costs.

Additional Notes & Tips

  • Sizing & Fit: We provide a size chart for each product. If you need help choosing, just email us with your measurements and we’ll guide you.
  • Care Instructions: To prolong the life of your socks, tights, or hosiery, hand wash cold or use a laundry bag on delicate mode; avoid bleach and tumble drying.
  • Customs & Duties: For international orders, any customs or import duties are the buyer’s responsibility. We try to declare items at reasonable values, but local policies vary.
  • Order Changes: Once processed, we cannot guarantee changes. Please double-check your order before submitting.
  • Support Response Time: We aim to respond within 24–48 hours (excluding weekends/holidays).